FAQ
Last updated: February 2, 2026
Find answers to the most common questions about shopping with Minimalpost. If you don't see your question here, feel free to contact our customer service team.
Ordering & Payment
What payment methods do you accept?
We accept Visa and Mastercard. All transactions are processed securely through our encrypted payment gateway.
Are taxes included in the price?
Yes, all prices displayed on our website include applicable taxes. You will not be charged additional taxes at checkout.
Can I modify or cancel my order after placing it?
You may request to cancel your order before it ships by contacting us immediately at info@minimalpost.com or +1 708-932-4880. We cannot guarantee cancellation depending on how far along your order is in processing. Once an order has shipped, it cannot be canceled, but you may return it following our returns process.
Will I receive an order confirmation?
Yes, you'll receive an email confirmation immediately after placing your order, and another email with tracking information once your order ships.
Shipping & Delivery
Where do you ship?
We currently ship to addresses within the United States only.
How much does shipping cost?
Orders $90 and above receive free standard shipping. Orders under $90 have a flat-rate shipping fee of $10.
How long will it take to receive my order?
Orders are processed within 1–3 business days. After shipment, delivery takes 3–5 business days. Total delivery time is typically 4–8 business days from order placement.
What if I need my order by a specific date?
While we process and ship orders promptly, we cannot guarantee delivery by a specific date. Please place your order with sufficient lead time and account for the 4–8 business day delivery window.
Do you ship to P.O. boxes?
No, we cannot ship to P.O. boxes or APO/FPO addresses at this time.
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships. You can use this number to monitor your package's progress.
What if my package is damaged or I receive the wrong item?
Please contact us within 48 hours of delivery with photos of the damage or incorrect item. We'll resolve the issue promptly with a replacement or refund, and we'll cover return shipping costs for our errors.
Returns & Refunds
What is your return policy?
You have 30 days from the date of delivery to return items that are unused, in original condition, and in original packaging. Contact us to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs for standard returns. If you received a defective, damaged, or incorrect item, we will cover the return shipping costs.
How long does it take to receive a refund?
Refunds are processed within 10 business days after we receive and approve your return. Depending on your financial institution, it may take additional time for the refund to appear in your account.
Are original shipping fees refundable?
Original shipping charges are non-refundable unless the return is due to our error (defective, damaged, or incorrect item).
Do you charge restocking fees?
No, we do not charge restocking fees on approved returns.
Can I exchange an item?
We don't offer direct exchanges. Please return the original item for a refund and place a new order for the item you'd like.
Product Questions
How do I know if an item is in stock?
If an item is available for purchase on our website, it's in stock. We update inventory regularly, but occasionally items may sell out between browsing and checkout.
Can I reserve an item?
We do not offer product reservations. Items are available on a first-come, first-served basis.
Account & Privacy
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and view order history.
How is my personal information protected?
We take data security seriously and use industry-standard encryption to protect your information. Please see our Privacy Policy for complete details.
How do I unsubscribe from marketing emails?
You can unsubscribe by clicking the unsubscribe link at the bottom of any marketing email, or by contacting us directly.
Contact & Support
How can I contact customer service?
You can reach us by phone at
+1 708-932-4880 or email at info@minimalpost.com. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST).
What if I have a question not answered here?
Please don't hesitate to contact our customer service team. We're here to help!
Contact Information
Minimalpost
510 Rockbass Road
Suwanee, Georgia 30024
United States
Phone: +1 708-932-4880
E-mail: info@minimalpost.com
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)